What currency are the prices that I see on the site?
All prices are in USD
What size should I get if I'm typically a half size?
We recommend you sizing up. If your size is not available please let us know, as we're open to feedback and looking to add more in the future.
**All slippers are based off average shoe sizes.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 48 hours for processing your order to ship out. Please reference the Shipping Policy for estimated shipping times. Tracking numbers will be updated within 24 hours after your order has been SHIPPED. If you don't have a tracking number after 3 business days please email us at email@example.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is in its original packaging unworn. We give you 30 days to send it back to us for a full refund. Once we have received the product we will refund the full amount of your original purchase. Please include your full name and order number on the returned parcels. Please note: If your package is on the way, you must wait for us to receive the item before the refund is processed.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Please reference the Shipping Policy for more information.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email at email@example.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.